True North Metabolic
FAQ
Frequently Asked Questions
We offer two separate service lines: Weight Loss & Metabolic Health and Men’s Health.
Still need help? Call (226) 686-0119 or visit the Appointments page to book online.
For Patients
1) Do I need a referral?
Answer: No. A referral isn’t required, but it’s helpful because it lets us coordinate your history, labs, and consult notes with your clinician. You can also self-refer.
2) I don’t have a family doctor—how do I get in?
Answer: You can book directly with us online.
3) Do you prescribe GLP-1 medications (Semaglutide/Ozempic, Wegovy) or Tirzepatide (Mounjaro/Zepbound)?
Answer: Yes, when clinically appropriate after a physician assessment, informed consent, and safety screening. When it is appropriate, we do prescribe this during the first visit.
4) Am I a candidate for medication-assisted weight loss?
Answer: You certainly can be. We consider medical history, BMI, metabolic risks such as prediabetes and fatty liver, prior attempts, and contraindications, then decide together.
5) What does a weight-loss plan look like?
Answer: A physician-led plan that integrates realistic nutrition and activity plans along with medications if indicated, tailored to your biology and schedule.
6) Is True North Metabolic only for men?
Answer: No. We provide two service lines: Weight Loss and Metabolic Health for all adults (women and men) and pediatric weight concerns, and Men’s Health for male-specific issues such as low testosterone. If you are a woman seeking weight management, this clinic is for you.
7) I’m a woman—can I be seen for weight loss (PCOS, postpartum, perimenopause)?
Answer: Yes. We care for women and men. We frequently see women with PCOS-related weight concerns, postpartum changes, and perimenopausal weight gain. We individualize your plan and coordinate with your primary care or OB-GYN as needed.
8) How are Men’s Health and Weight Loss services organized?
Answer: They are two pathways under one clinic. The Weight Loss and Metabolic pathway (for everyone) provides comprehensive assessment, a lifestyle plan, and medication options such as GLP-1s when appropriate. The Men’s Health pathway (male-specific) includes evaluation of symptoms, confirmatory labs, and guideline-based TRT only when indicated, plus follow-up.
9) Do you prescribe testosterone (TRT)?
Answer: Yes, only for patients with laboratory-confirmed low testosterone and when benefits outweigh risks. We also evaluate for reversible causes before treatment.
10) What tests do you do before TRT?
Answer: Typically morning total testosterone with free testosterone, LH and FSH, SHBG, prolactin, CBC, liver enzymes, lipids, ferritin, estradiol, and other tests as clinically indicated.
11) Do you help with recovery after anabolic steroid or PED use?
Answer: Yes. We provide structured assessment, safety labs, and recovery planning.
12) Do you treat hair loss?
Answer: Yes. Our clinic in Kitchener treats hair loss. We assess likely causes and discuss evidence-based options. We do prescribe medications such as finasteride when appropriate and when you wish to begin treatment.
13) Do you see pediatric patients for weight concerns?
Answer: Yes. Physician-monitored pediatric weight management is available with age-appropriate plans and close follow-up.
14) Are visits covered by OHIP?
Answer: Yes. Physician visits are OHIP-covered. Only non-insured items, such as certain forms, may have a fee. If you do not have OHIP, contact us to review options. Other premium private plans are also available.
15) Can I be a patient if I live outside Kitchener-Waterloo, Cambridge, or Guelph?
Answer: Yes. Patients from anywhere in Ontario can attend an initial intake. Follow-ups can be virtual when appropriate.
16) Where are you located?
Answer: 702 King St W, Kitchener, ON N2G 1E2. We are located inside Midtown Medical Center. Phone (226) 686-0119. Fax (226) 686-0184.
17) How do I get started?
Answer: Use the Appointments page for self-referral or ask your clinician to fax a referral. We will contact you with next steps.
18) How soon could medication start?
Answer: After your assessment and any required labs, we review eligibility and safety, then decide the timeline together. For many patients, this could be the first visit.
19) Can I combine weight-loss and men’s health in one plan?
Answer: Often yes. Many patients benefit from an integrated plan addressing body composition, metabolic health, and hormone-related issues.
20) What if I am already on Ozempic or TRT from another clinic?
Answer: We will verify your history, doses, and labs, assess safety, and discuss whether to continue, adjust, or change therapy. In most cases, we will continue and make small adjustments to achieve your goals.
21) Do you coordinate with my family doctor?
Answer: Yes. Consult notes are shared, and we encourage ongoing co-management. If you’ve been referred by another specialist, we also coordinate with them.
22) Do you do virtual appointments?
Answer: Yes. Virtual or phone follow-ups are available when clinically appropriate. The initial intake is typically in person.
23) What services beyond weight loss and TRT do you offer?
Answer: Preventative health, performance optimization, and targeted screening. All care is physician-led and evidence-based.
For Physicians
24) How do I refer a patient?
Answer: Fax (226) 686-0184. No specific form is required. Please include demographics, reason for referral, medications, relevant labs, and your contact details.
25) Which patients are appropriate to refer?
Answer: Medical weight management with or without medications; metabolic risk such as fatty liver, prediabetes, or dyslipidemia; suspected or confirmed low testosterone; patients who previously used or actively use anabolic steroids; hair loss in men; and complex lifestyle optimization. We also take referrals for just fatty liver follow-up and management.
26) OHIP billing vs private fees
Answer: Physician visits are OHIP-insured. Only non-insured services, such as some forms, may carry a private fee.
27) Can you see patients from outside Kitchener-Waterloo, Cambridge, or Guelph?
Answer: Yes. Patients can attend an in-person intake and be followed virtually when appropriate. This is available Ontario-wide.
28) Who will see my patient? What qualifications do they have?
Answer: Patients are seen by Dr. Khashayar Farzam (CCFP, DABFM, ABOM Diplomate), an Emergency Medicine physician at Grand River and St. Mary’s, board-certified in Family Medicine by CFPC and ABFM, and a Diplomate of the American Board of Obesity Medicine. Also a clinical preceptor and university faculty (Adjunct Clinical Assistant Professor, McMaster), an award-winning author, and an international powerlifting competitor and personal trainer/coach with applied strength and conditioning experience.